Frequently Asked Questions

What payments methods do you accept?

  • Visa
  • Mastercard
  • American Express
  • JCB / Discover / Diners Club cards (only USD)
  • PayPal

Please note that our website does not collect your credit/debit card number or personal information when you make payment. For questions regarding your transactions on our site, please consult your card-issuing bank for additional information.

What is the delivery time for my order?

Your order is processed in 2-4 days after it is placed. However, we ask for 3-7 business days for us to prepare and ship your item due to the high volume of orders. Our worldwide shipping generally takes around 15-45 business days from the shipment date. The time can change depending on your location, what items you purchase, and any other unforeseen factors. Do not be alarmed, all orders are fully insured. We are working with our partners to reduce this time significantly in the future.

What if I need to modify my order?

If you would like to add items to your existing order, please place an additional order. We do not store your payment information so we cannot change the order. We’ll ship your orders together!

How can I cancel my order?

A customer can cancel an order during the first 60 minutes after purchase. Customer cancellation will be reflected as a refund during the next 5 days, depend a lot on the customer bank.

An order cannot be cancelled after 1 hour. If a customer requests a cancellation, our team will do all possible, however, we are not obligated to do it. On this case, the customer will have to wait to receive the product and make a return under our return policy.

It’s stated on our website in «return-policy» section.

Do you provide tracking information?

Yes, we will send you a tracking number via email once your order been shipped.

I ordered multiple items but only received one. Where is the rest of my order?

We have multiple global warehouses so it can happen that your items are shipped separately. This is to speed up the delivery process. Don’t worry, you will receive all of your items!

What’s the arrival date of my order?

You can get the arrival date by tracking your order with your tracking number by the link on our website.

How can I return the item?

Our customers have the right to return the product within 30 natural days. This term will expire on the 30 natural days of the day the product has been received by the customer. It’s stated on our website in return-policy section.

When will my order be processed?

Your order will be processed in 2-4 business days once payment is received and cleared. Order processing may take longer when we receive a huge number of orders per day. Do not be alarmed, all orders are fully insured.

The address I entered was not correct. Can you change it to ...?

Sure! Please contact support@zenofpaintbynumbers.com ASAP

Can I change the size/color/...?

Sure! Please contact support@zenofpaintbynumbers.com ASAP

Do you ship to my country?

We offer shipping worldwide. We use well known international carriers to ensure your order gets to you quickly and securely.

Do you accept returns?

Yes, we accept returns. For more detailed information please check our Return policy.

How long have you been in business?

We have been around since 2018.

Where are you located?

We are based in Sheridan, USA with warehouses all over the world, but primarily in Asia.

Is my data protected?

Shopify is one of the largest e-commerce service providers that also handles our payment processing. We never see any sensitive payment information, as that is all handled by Shopify. The only information we can see is shipping and billing details.

I e-mailed customer service. How long will it take them to respond?

For email, expect a response within 24 hours from our representatives. Our customer support is available Monday-Sunday.